Reporting Highlights Extensive Errors: Many states have sought to make insurers clean up their health plans’ provider directories over the past decade. But the errors are still widespread. Paltry Penalties: Most state insurance agencies haven’t issued a fine for provider directory errors since 2019. When companies have been penalized, the fines have been small and sporadic. Ghostbusters: Experts said that stricter regulations and stronger fines are needed to protect insurance customers from these...